To provide a dynamic and innovative technological solution to the DUT Community

Mission of ITSS

  • To utilize innovative technology to achieve continuous improvement in ITSS for the benefit of our customers
  • Provide an integrated information system that supports the DUT core business
  • Provide optimal services and support to our customers. These include desktop, email, internet, e-learning, ERP systems on an integrated network
  • Develop the competency level of ITSS staff to provide effective and efficient support to our customers

Client Services

Client Services provides technical support for hardware, software, network and installations, and is the first and central point of contact between DUT Community and the ITSS Department.
The objective of Client Services is to provide efficient, effective and high-quality information technology support, ensuring our users receive information of developments within the Information Technology world and within the DUT Community.

Services

  • Service Desk Support
  • PC/Printer Repairs and Upgrades
  • Desktop support – software installation, virus protection, printer setup
  • MS Server Setup
  • Campus Licensed software (Microsoft, Corel, Antivirus)

Information Services

The Information System Services is responsible for the information technology aspects of the Institution’s ERP and Academic information systems which includes system administration, operations, data base administration, systems development, business analysis, project management, ITS user support and training of ITS users. Also responsible for server management, backups, access control, security and DRP for all the IS servers.
The IS section provides the Institution with ERP and academic applications that support the Institutions research, teaching, and community service activities. We strive to provide the Institution with high quality, accessible, and reliable service.
Applications are deployed on the Unix /Oracle computing platforms. Core ERP and academic applications provided to the Institution include: Finance Systems, HR System, Payroll System, Academic Student System and Space Inventory.

Services

  • ITS (including Card 5, Alchemy, University Office, Abacus)
  • ITS Training
  • MCQ
  • Information Kiosks for Students
  • Database and AIX operating systems

Networking

The networking department is responsible for the campus wide computer network infrastructure. The campus wide network consists of network cabling, Cisco switches cache engines & routers, servers- Microsoft, Unix & Netware, firewalls, DNS/DHCP, hosting of web servers & the email systems.
With this comes the responsibility of protecting the network from malicious attack, monitoring network performance, and planning for adequate network capacity.

Services

  • Student and Staff Email and Portal Services
  • Cabling
  • Internet Access
  • Wireless HOT SPOTS (Libraries and Conference Rooms)
  • Server Support
  • IP Telephony