Hospitality and Tourism Handbook

Diploma in Catering Management
Diploma in Hospitality Management
Bachelor of Technology Hospitality Management

Diploma in Tourism Management
Bachelor of Technology Tourism Management
Master of Technology Tourism and Hospitality


Good hospitality management is about ensuring high standards in businesses which provide hospitality as their core product, mainly in respect of accommodation, food and beverage production and service, conferences and leisure activities.

Although establishments vary with regard to business emphasis and target markets, a common commitment to service excellence is essential. It is only the degree of luxury that changes. As a career which depends upon service as its cornerstone, it is the challenge of every general manager and his/her team to ensure that each guest leaves the hotel as a satisfied and well disposed customer.

First Level (One Year)

  1. Hospitality Management I
    At this first level of management, students are introduced to the principles of management and its functions.
  2. Hospitality Financial Management I
    Commencing with the basics of accounting, lecturers cover the methodology of catering costing and control.
  3. Culinary Studies (Theory)
    This subject deals with an introduction to the art of cookery, the theory of catering, food commodities, cooking methods and preparation, as well as nutrition.
  4. Culinary Studies (Practical)
    This is a hands-on subject, whereby students learn the principles of preparing, cooking and presenting food at the work place.
  5. Food and Beverage Studies I (Theory)
    Deals with the theoretical aspects of both food and beverages service and the service techniques.
  6. Food and Beverage Studies I (Practical)
    Students learn how to serve foods and drinks practically.
  7. Hospitality Operations Theory I
    In one section of this subject, students learn about the growth and development of the hospitality industry, both nationally and internationally. In the second section, the guest cycle, reception and other front office procedures and operations are discussed.
  8. Hospitality Communication I
    Principles of communication in English, as well as communication in business matters are discussed.
  9. Hospitality Communication II
    This subject introduces the students to a second language. Due to the important place of French in the history and culture of the hospitality industry, this is the language that is included at the Durban University of Technology. Basic language skills in written and conversational French are taught.
  10. Hospitality Information Systems I
    Students are introduced to computer hardware and software. They are taught the role and use of computer systems in the hospitality industry.


Second/Third Level (One Semester Each)

  1. Hospitality Management II and III
    Human resources management, Economics, Tourism, Marketing, Purchasing, Industrial Relations and Entrepreneurship are the main sub-sections of this subject at these levels.
  2. Hospitality Financial Management II & III
    The accounting process, books of first entry, departmental operating system, final accounts, accounting for close corporations, accounting for companies, budgets, cash flow and cost volume profit analysis.
  3. Law for the Hospitality Industry I and II
    National Law, the law of obligation, contracts, surety, insurance, the Liquor Act, and the Hotel Act are learnt at first level, followed by Hospitality and Catering Legislation, Labour Legislation, including Pension Fund and Wage Determination.
  4. Hospitality Operations II and III
    Housekeeping Management, the National Occupation and Safety Act, and practical studies in front office and housekeeping are the main aspects of study at this level.
  5. Culinary Studies II & III (Theory)
    Menu planning, Kitchen Management, Kitchen Design and Planning principles.
  6. Culinary Studies II (Practical)
    Advanced cookery practicals and techniques.
  7. Food and Beverage Service II and III (Theory)
    Service Studies, Beverage and Wine Studies
  8. Food and Beverage Service II (Practical)
    Advanced service practicals and techniques.
  9. Hospitality Information Systems II & III
    This subject deals with computer systems in the hospitality industry and its practical usage. Property management as well as food and beverage management systems are discussed in detail.


DEGREE COURSE – BTech : Hospitality Management

Admission Requirements
Graduates will be individually assessed and a bridging programme may be determined.

Course Content

1. Hospitality Management IV 2. Hospitality Financial Management IV 3. Hospitality Operation Studies IV 4. Law for the Hospitality Industry III 5. Hospitality Information Systems III 6. Research Methodology.



A Career in Tourism

Vision and Mission
Diploma: Tourism Management
Bachelor of Technology: Tourism Management
Masters in Technology
Ecotourism Learning Areas

As the world’s fastest growing industry, tourism has great significance to the world economy and is responsible for over 10 percent of global GDP and the generation of 200 million jobs worldwide. The World Tourism Organisation’s Tourism envisages international arrivals to reach over 1.56 billion by the year 2020. Of these worldwide arrivals in 2020, forecasts indicate that 1.8 billion will be intraregional and 377 million will be long haul travelers.

The private sector and government-initiated development in SA over the recent years have led to notable increases in career opportunities in diverse areas within the tourism sector. Additionally, with progressive awareness of tourism, community education and training opportunities also presented themselves.

Tourism at the Durban University of Technology

The Durban University of Technology recognizes the catalyst role of education and training in the context of maintaining and further developing the region as a tourist destination. In view of the exponential pre 2006 tourism growth and the current trend for even further growth, current and earlier tourism curricula have proven to continually meet stakeholder needs because of the comprehensive, Integrated, and cohesive nature of the learning programmes to fulfill industry needs.

In its past forms over the past 20 years, the University has taken cognisance of the diverse, yet close association between various employment opportunities in the tourism system. Historically, the institution has sustained the graduation of capable individuals to overcome the quantitative and qualitative shortages of human resources in the KZN tourism industry. Over the past 10 years, tourism curricula had increasingly incorporated a management focus, which later; amongst others, the 2004 Department of Environmental Affairs Tourism Competitiveness validated the importance as well as the dearth of appropriately qualified tourism managers in . The University’s brand of tourism education is well established and respected giving graduates valuable employment advantages.

Developing Tourism Careers

The University’s tourism learning programmes consist of learning areas that retain an intense, yet broad-based study of tourism. The scope for involvement (as indicated by first employment destinations of alumni) in the tourism sector is wide, ranging from travel, retailing, tour operating, tour guiding, tourism promotion, tourism education, research and enterprise.

The tourism programmes of the University purposely lead to careers in nature based specialty travel, conservation guiding and tourism and travel services in a range of functional activities but not limited to tour operations, safari and sightseeing operations, inbound international flights, tourism development, travel agency operations, tourism marketing and information, car hire and cultural and heritage activities.

Tourism study also opens doors to allied sectors such as hospitality, and graduates could find themselves working in personnel, marketing or management departments of hotels, resorts, municipalities, rural development agencies and other organisations.

Contact Information


Head of Department: DR KM Naidoo
Tel: 031 373 5503
Location: Hotel School
Campus: Ritson Campus


Secretary: Silungile Mncwabe
Tel: 031 373 5508
Location: Hotel School
Campus: Ritson Campus