Facilities and Maintenance Department: Your Service Guide

The Facilities and Maintenance (FM) Department is dedicated to ensuring that the University’s physical environment supports a high-quality experience for all staff and students. We oversee everything from building systems to groundskeeping, working to provide a safe, functional, and conducive environment for teaching, learning, and research.

Our Commitment

FM is committed to providing sustainable value to DUT by aligning our services with the University’s core objectives. Our key priorities include:

• Maintaining Optimal Learning Environments: Ensuring teaching and learning spaces are well-maintained for effective use. This includes regular maintenance, performance assessments, and regulatory compliance.
• Emergency Preparedness: Being ready to respond to any situation that could impact University operations through comprehensive planning, regular drills, and clear communication.
• Disaster Recovery: Planning and preparing to restore operations quickly and efficiently in the event of any major disruption.
• Continual Improvement: Enhancing our facilities to support evolving educational needs by incorporating new technologies, seeking feedback, and adopting sustainable practices.
• Proactive Maintenance: Transitioning from reactive to proactive and predictive maintenance to prevent issues before they arise, aligning with the University’s Envision2030 goals.

Logging Service Requests: A Streamlined Process

To ensure efficient service delivery, FM has implemented a centralized service desk. Here’s how to log a service request:

• Online Submission: We encourage you to submit all service requests, fault reports, and related communications via our online form: https://forms.office.com/r/UcNjbLkLIL – 

  Alternatively, you can scan the following QR Code:

          – This digital system allows for efficient tracking, job allocation, and communication.

• Centralized Email: For all inquiries and follow-ups, please use our dedicated email address: FacilitiesMaintenance@dut.ac.za
  – This helps us manage requests effectively.

Important Information for Service Requests:

• After submitting a request, you will receive a confirmation email with a reference number. Please keep this number for your records and any follow-up.
• If you need to add information to a submitted request, please email FacilitiesMaintenance@dut.ac.za with the details.
• The FM Service Desk will keep you updated on the progress of your request.
• If you experience any issues accessing the online form, please contact a Facilities & Maintenance service desk representative immediately for assistance.
• We value your feedback! You may be asked to provide comments or suggestions after your request is resolved to help us improve our services.

We are here to support the University community. By following these processes, you can help us ensure that Facilities and Maintenance services are delivered efficiently and effectively.