ZERO-RATED ACCESS TO SPECIFIC DURBAN UNIVERSITY OF TECHNOLOGY WEBSITES

All registered students and staff who make use of Vodacom, MTN, Cell C and Telkom networks to access specific DUT websites will not incur data charges while browsing these websites. 

1. How zero-rated websites work

Mobile service operators (MNOs) have signed agreements with the Department of Higher Education that allow DUT students and staff to access specific DUT websites without incurring any data charges. This agreement has certain limitations that you need to know about.

 
You must have some data on your phone to access a DUT zero-rated website.

 
There will be no data charge when you browse the webpages on the zero-rated websites. However, you will incur data charges when you download media, such as PDFs, pictures, or videos.

2. List of DUT zero-rated websites
3. Access to Moodle

Staff and students will be able to browse Moodle without incurring any data charges. However, charges will be incurred when content is downloaded from Moodle. 

4. Access to DUT Library resources

Browsing databases, electronic books, journal articles and other resources on the Library site will not attract data charges; however, following links to resources that are not on the DUT domain will attract data charges. 

5. Data allocation, Data Issues and Data Support

Students will be allocated 10 GB of anytime data and 20GB of night data (please check with your service provider on the night data times). The data will be valid for 30 days from the date of allocation. The MNOs have reported several failures in loading student data.

 

The most common issues are listed below:

 

  • The account associated with the number owes money. Data cannot be loaded until the balance has been settled.
  • The number is inactive/deactivated.
  • The number is invalid. This may be that they number was entered incorrectly. The number needs to be updated in DUT’s ITS system by the student.
  • In the case of Telkom, HIGH_ROAMERS are not part of the R99 bundle deal. The Telkom subscribers in this category must purchase a SIM Card from their partner Vodacom.
  • The number was ported to a different MNO. DUT will need to move the number to the list of subscribers the number was ported to.

 

If you have not received your data, it could be due to one or more of the above reasons. It is important your cell number is correct on the DUT Student iEnabler System and that there are no issues with your cell number.

 

Please see below for assistance to verify or change your cell number on the student iEnabler system.

 

Go to: https://mercury.dut.ac.za/pls/prodi41/w99pkg.mi_login?numtype=S  

Update your Cell number and Residential address After logging in, go to STUDENT ADMIN èPERSONAL CONTACT DETAILS to update your cell number. Click on ADDRESS VAILDATION to update your residential address

Dutpic

 
                          

 

 

 

 

 

 

 

Contact the data support helpdesk if you are experiencing data issues. The following email address datasupport@dut.ac.za has been setup for students’ and staff data issues support. If you have any data issues or have questions, please send an email to the above address. Kindly include the include the following information in your email:

  • Your full name
  • Your student number or staff number
  • Your cell phone number
  • Your service provider (Cell C, MTN, Telkom, or Vodacom)
  • A description of your issue/problem

6. Managing Data Usage (TIPS)

  • Switch off your mobile data unless you need to use it.
  • Switch off location or GPS-related apps as they constantly using data to determine your whereabouts.
  • Configure your mobile device to never update using mobile data.
  • Disable automatic media downloads.
  • Enable data saver mode.
  • Be aware of apps running in the background.
  • Uninstall unnecessary applications.
  • Monitor your data usage.
  • Create bookmarks and use them to access the zero-rated websites you use frequently.
  • Do not leave background tabs open in your browser; they may be consuming data.
  • Install an ad-blocker in your browser.
  • Rather than stream audio-visual content repeatedly, download it once and re-use it.
  • Set video sites like YouTube to use a lower quality.
  • Switch off auto-play for video sites such as YouTube.
  • Switch off video for online collaboration tools such as Microsoft Teams and set them to use only audio by default.
  • Download and work on documents offline.
  • Reduce the size/quality of media before sending.
  • If you are using a wireless network, monitor the devices that connect to your router.
  • Set a password on your Wi-Fi router to control who can use it to connect to the Internet.

7. Setting up a mobile hotspot

You can use your phone’s mobile data to connect another device (such as a phone, tablet, or computer) to the Internet. Sharing a connection this way is called tethering or using a hotspot.

 

7.1 Android hotspot configuration

 

Step 1: Turn on your phone’s hotspot

Open your phone’s Settings app

  • Tap Network & internet > Hotspot & tethering > Wi-Fi hotspot
  • Turn on Wi-Fi hotspot
  • To see or change a hotspot setting, such as the name or password, tap it. If needed, first tap ‘Set up Wi-Fi hotspot’.


Tip
: If you do not want your hotspot to require a password, pick None under “Security.”

 

Step 2: Connect another device to your phone’s hotspot

  • On the other device, open that device’s list of Wi-Fi options
  • Pick your phone’s hotspot name
  • Enter your phone’s hotspot password – if set
  • Click Connect

 

7.2 APPLE hotspot configuration

 

  • Go to Settings > Cellular or Settings > Personal Hotspot
  • Tap the slider next to Allow Others to Join

 

If you do not see the option for Personal Hotspot, contact your carrier to make sure that you can use Personal Hotspot with your plan.

8. DUT PinBoard Communication: Student Data Allocation

 

8.1 DUT PinBoard: Tuesday, 09 June 2020

 

The list of the DUT 2020 registered students that was provided to the MNOs (Mobile Network Operators: Cell©, MTN, Telkom, and Vodacom) was extracted from the DUT ITS system on May 12, 2020. Prior to this date, students had been asked by the Minister of the Department of Higher Education and Training (DHET), Dr. Blade Nzimande to ensure that their cell phone numbers were correct and update them if necessary.

 

The MNOs (except Vodacom) have completed loading data for their subscribers. However, some students have reported that they have not received data. The MNOs that have completed loading data have provided reports and listed the numbers that were successfully loaded and those numbers that failed. The failures are as follows:

 

  • The cell number is invalid, inactive, or does not exist.
  • The account associated with the number has a negative balance (owes money).
  • In the case of Telkom, numbers that are HIGH_ROAMERS, cannot receive data because the number is excluded from the DHET agreement because it is a high usage number. If you experience this, please contact Telkom to see how you can still get the data.

 

We further recognize that some of the cell phone numbers were updated after the cell phone numbers had been extracted from the DUT ITS system and submitted to the MNOs. Therefore, we are going to allow students who experienced any of the above failures or did not update their numbers to update their cell numbers on ITS. The instructions are attached to this announcement. If you successfully received data, you do not have to do anything.

The DUT ITS system will be open for the update of cell phone numbers on:

 

June 10, 2020 – June 12, 2020

 

The system will be locked for further updates on June 13, 2020.

If you have any questions regarding your data, send an email to datasupport@dut.ac.za and provide:

  • Your full name
  • Your DUT student number
  • Your cell phone number
  • Your service provider (Cell C, MTN, Telkom, or Vodacom)
  • A description of your issue/problem

 

Dr. Progress Mtshali, Ph.D.

CIO


8.2 DUT PinBoard: Tuesday, 09 June 2020

 

The following email address datasupport@dut.ac.za has been setup for students’ and staff data issues support. If you have any data issues or have questions, please send an email to the above email address, and please include the following information:

  • Your full name
  • Your student number or staff number
  • Your cell phone number
  • Your service provider (Cell C, MTN, Telkom, or Vodacom)
  • A description of your issue/problem

 

There is a team of technicians who are monitoring this email address so that they can respond promptly to your inquiries.

 

  Students Staff
Cell C Completed Loading Loading in Progress
MTN Completed Loading Loading in Progress
Telkom Completed Loading Completed Loading
Vodacom Loading in Progress Loading in Progress

 


8.3 DUT PinBoard: 08 June 2020 – Progress on Data Loading

Three of the Mobile Network Operators (MNOs) have completed the loading of the data. They are Cell ©, MTN, and Telkom. Vodacom is still loading data. Vodacom has stated that they will be done by Wednesday, 10 June 2020.

Reasons for failure to load data:

 

  1. The account associated with the number owes money. Data cannot be loaded until

               the balance has been settled.

  1. The number is inactive/deactivated.
  2. The number is invalid. This may be that they number was entered incorrectly. The number needs to be updated in DUT’s ITS system by the student.
  3. In the case of Telkom, HIGH_ROAMERS are not part of the R99 bundle deal. The Telkom subscribers in this category must purchase a SIM Card from their partner Vodacom.
  4. The number was ported to a different MNO. DUT will need to move the number to the list of subscribers the number was ported to.

 


8.4 DUT Communication: 03 June 2020 – Update on data for staff and students

 

The ITSS and Procurement Departments are currently busy with the purchase of data for students and staff. The loading of data onto cell phones is underway across the four telecommunication service providers (TSPs).

 

The most common reason for a failed loading of data onto the phone is that the number is inactive or invalid. The ITSS Department will identify the owners of the numbers that failed and send an email to the owners to resolve the failure. The owners may have to contact their service provider to resolve the issue. Students who are on a contract with a service provider will be able to get the data topped-up. However, the top-up is not available to staff and they will need to get a new SIM card.

ITSS will setup a “data helpdesk” to assist with data related issues. Information on how to use the help desk will be posted on PINBOARD very soon.

ITSS is also working in conjunction with the Library IT team to create dashboard that will be accessible from the Students and Staff Web Portal to provide information on data and which sites are zero-rated.

DUT will purchase Mobile Wi-Fi (Mi-Fi) devices that will be loaned out to staff who do not have a way to comment to the IT systems when working remotely from home.

Let us be safe!

 

Dr. Progress