At just 26, Nokonwabisa Ngele has already completed an impressive academic journey at the Durban University of Technology (DUT), in a Master of Management Sciences in Administration and Information Management.
A proud DUT alumna from Dassenhoek, Durban, Ngele began her studies at DUT in 2019 with a Diploma in Business and Information Management. She later completed an Advanced Diploma in the same field, both Cum Laude, before obtaining her Postgraduate Diploma in 2024.
For Ngele, pursuing a master’s degree became a natural progression as her interest in research and knowledge sharing grew. ”My motivation to continue studying came from my desire for growth. I realised that I wanted to position myself for a career in academia, particularly because I developed a passion for research and knowledge sharing,” she shared.
Her master’s research focused on the role of information management systems in improving the performance and decision-making of small and medium-sized enterprises (SMEs) in South Africa’s textile industry.
Her study found that factors such as technological readiness, management support, employee skills, customer requirements, supply-chain complexity and digitalisation influence how SMEs use information management systems.
Ngele believes the research highlights the importance of treating information management systems as a strategic resource that can help textile SMEs improve their competitiveness and sustainability.
“Ultimately, I hope that my research contributes to the broader conversation about digital transformation and its role in strengthening textile SMEs,” she said.
Her academic journey was not without challenges. One of the most difficult moments came when her study was rejected at the FRC approval stage because it did not align with the field. After working hard to reach that stage, Ngele considered giving up. However, with guidance from her supervisor, Prof Ngibe, she continued with her research in Information Management Systems while pursuing her initial study independently.
She credits commitment and excellence as the DUT values that helped her through the difficult stages of her academic journey.
“Commitment has carried me through the difficult stages of my academic journey, while aiming for excellence motivates me to continuously improve my work and strive to do my best rather than simply aim for completion,” she said.
Her achievement also holds special meaning because of the support she received from her family, particularly her mother, who encouraged her throughout her studies.
“When she heard that I had completed my Master’s degree, she rejoiced and thanked the Lord. Even though she did not understand my research focus areas, she always believed in me and encouraged me,” Ngele said.
Ngele is currently working as an administrator for the UPSET Project at DUT, where she provides administrative support, liaises with stakeholders and helps organise workshops and project activities aimed at strengthening post-school education and training.
Looking ahead, she hopes to become a lecturer and researcher and eventually pursue a PhD.
Her advice to students considering postgraduate studies is for them to believe in themselves, seek support and do not compare their journey with others.
“There will be moments of doubt along the way, but that doesn’t mean you are incapable. Find people who support you, accept constructive criticism, remember why you started and most importantly, do not compare your journey with someone else’s,” she said.
Completing her Master’s degree is not the end of her academic journey, but another step towards her goal of contributing to research, knowledge and the development of future students.
Pictured: Nokonwabisa Ngele
Photography: Sifundo Thwala
Luyanda Mlaba
