The Durban University of Technology (DUT) Library hosted its first annual hybrid Library Innovation Day event at the BM Patel Library on 6 September 2024, where library staff and four of the Work Integrated Learning (WIL) students from the Library and Information Science (LIS) programme presented new approaches, ideas and suggestions to enhance library services. The event offered a platform to discuss innovative ideas that could potentially reshape how the library operates, with a focus on improving user experience, staff capacity, and sustainability. Facilitating the event was Mr Sagren Moodley, Manager: Information Systems and Resources.

Library Managers and members of the middle management team who moderated various segments of the event included Dr Anushie Moonasar, Ms Claire Spershott,  Mr Romeo Matumba, Mr Sean Carte and Ms Sarah Khan. The event encouraged participants to explore fresh ideas for both existing and future services.

The event opened with Mr David Thomas, Manager: Academic Services,  delivering a heartfelt welcome address. He emphasised the importance of embracing innovation in an ever-changing library landscape, particularly as libraries evolve to meet the needs of a digital world.

The first session was facilitated by Ms Sarah Khan, focused on infrastructural and operational improvements:

• Ms Sarah Mitha presented on Collaborative Spaces, introducing the AP Manager (pilot) refurbishment project aimed at revamping library spaces to better serve students’ collaborative needs. She emphasised the importance of flexible, multifunctional areas to foster creativity.
• Ms Claire Spershott discussed Library Renewals and proposed a seamless way in which to renew your books by responding to the email reminder.
• Ms Mendy Sibisi and Ms Vino Pillay introduced the concept of Digital Stamps, a new method to authenticate and fasten requests made at circulation services for students and staff.
• Mr David Thomas concluded the session with a presentation on Staff Mobility, focusing on a proposal to give opportunities for staff to be moved between units and portfolios. He further emphasised that this would lead to cross-training and professional growth, enhancing the library’s overall performance.

The second session was facilitated by Mr Romeo Matumba, tackling user-centric innovations. Presenters included:

• Ms Azande Sibisi (WIL student) discussed the promotion of  Prescribed Books among students, using quizzes and games.
• Mr Sthembiso Mthuli (WIL students) focused on Group Rooms, recommending a review of the Library Information Technology (LIT) team’s involvement to improve Wi-Fi access in these areas, making group study more seamless and convenient.
• Ms Nokwanda Ndlovu presented a unique idea for a Library Cafeteria (coffee shop), suggesting that the coffee shop would assist with serving students and staff members who remain in the library after hours. This sparked some innovative discussions as most attendees felt the need to have a coffee shop to assist with many challenges that are affecting both staff and students in the issues of stomach politics.
• Mr Tsepo Bane proposed a Library on the GO initiative, where Library Ambassadors would be mobilised to assist students in residences and during lecture time, extending the reach and visibility of library services beyond the physical library building.

After a short break, session three facilitated by Ms Claire Spershott, focused on sustainability and inclusive practices. The presenters included:

• Mr Nqobizitha Langa presented on Sustainable Solutions, urging library management to consider installing Jojo tanks as a water-saving measure. This initiative would support the university’s commitment to environmental sustainability.
• Ms Tholeka Sidlayi and  Mr Andrew Naicker introduced Smart Solutions to IT Queries, proposing the creation of a WhatsApp facility managed by the LIT team to offer real-time IT support to library users.
• Mr Mandla Ndaba highlighted the importance of Library Opening Times, suggesting a review of operational hours, especially to address closed times when libraries are closed for meetings and other engagements.
• Mr Romeo Matumba introduced the concept of Library Olympics, a creative and engaging initiative designed to showcase the different services and activities that happen behind the scenes in the library in a fun, sporty format, similar to the Olympics, where staff can participate in soft sports games.
• Mr Blessing Dube discussed services for the Differently Abled, proposing the creation of a dedicated room equipped with the correct furniture and tools to support users with disabilities.
• Ms Sarah Khan presented on Recycle Technology, advocating for the recycling of old library computers, gadgets and laptops with the support of the LIT team, and drafting a proposal to be submitted to the Assets Department for consideration.
• Mr Brian Reynolds concluded the session by addressing Safety in the Library, working with Health and Safety teams to ensure that all library sites display the contact numbers of library staff members next to lifts and group rooms.

The day ended with a vote of thanks delivered by Mr Nhlanhla Nhleko, Manager: Campus Library and Sites, who expressed appreciation for the valuable ideas and efforts showcased during the event. He commended the presenters, mentors and facilitators for their commitment to driving the library’s innovation agenda forward. “There is no idea that is too small, all ideas are equally important in contributing to the improvement of the library,” added Mr Nhleko.

Overall, DUT Library Innovation Day was a resounding success, showcasing the creativity and forward-thinking approach of DUT library staff and students. The proposals presented during the event will not only enhance current services but also ensure the library continues to evolve into a SMART library that is open, inclusive, developmental, and sustainable.

Pictured: The team at the DUT Library Innovation Day.

Romeo Matumba