From the heart of Ixopo to the forefront of student leadership, Ms Zuziwe Mtshali has stepped into her new role as the SRC Academic Officer at the Durban University of Technology (DUT).
A young leader driven by purpose, compassion and a deep commitment to uplifting others, Mtshali represents a new generation of student leaders grounded in service, integrity and academic excellence.
Born and raised in Ofafa Location in Ixopo, 20-year-old Mtshali has consistently demonstrated natural leadership qualities. Her journey began at Little Flower Combined School, where she completed her matric with a Bachelor pass. In Grade 11, she served as a class representative, and in Grade 12 she took on the role of discipline monitor. These early responsibilities strengthened her confidence, shaped her character and revealed her ability to guide, motivate and inspire her peers. It was during this time that her passion for leadership first took root a passion that continues to grow stronger.
Now in her third year pursuing a Diploma in Marketing, Mtshali continues to excel academically while dedicating herself to serving her fellow students. During her time at university, she built a reputation for her kindness, dedication and strong work ethic. As a class representative, she consistently advocated for her classmates, ensuring their academic concerns were heard and addressed with care and urgency. Her genuine desire to help others, combined with her commitment to excellence, has made her a trusted and respected voice within the student community.
Like many young leaders, Mtshali has encountered challenges. Balancing academic demands, personal responsibilities and leadership duties has not always been easy. However, these experiences have strengthened her resilience and deepened her understanding of the realities students face. They have shaped her into a leader who is determined to make the academic journey smoother and more supportive for others.
Speaking about her plans for 2026, Mtshali shared a clear and ambitious vision for academics at the university. “As the SRC Academic Officer at Durban University of Technology, my plans for 2026 academics are focused on strengthening student academic support, improving communication between students and faculties, and promoting a culture of accountability, excellence and producing employable graduates at DUT,” she said. She further emphasised the need for structured academic engagement platforms where students can openly raise concerns and receive timely feedback.
“In 2026, I would like to see improved turnaround times on academic queries, clearer communication from departments, a huge increase in the throughput of the institution and stronger collaboration between the SRC and academic units to ensure that students’ voices are heard and addressed effectively,” she added.
Since the transition from physical classes to online learning, Mtshali has prioritised supporting students, particularly first-year students who often feel overwhelmed during the adjustment period. “I assist students with finding their lecturers, accessing Microsoft Teams, navigating Moodle and locating their online classes so they can attend without unnecessary stress, many students struggle with understanding how online platforms work, and I ensure they receive guidance, so they do not fall behind academically,” she explained. She also continuously engages with faculties regarding students who experience connectivity challenges or difficulties adapting to virtual learning, ensuring that no student is left behind.
When asked which DUT Living Value she resonates with most, Mtshali highlighted accountability. “I believe leadership means taking responsibility, being transparent and responding promptly to student concerns. Students place their trust in us to represent them, and I carry that responsibility with integrity,” she said.
Sharing advice with her fellow students, she encouraged discipline and resilience. “My advice to DUT students is to stay disciplined, proactive and resilient. Online learning requires self-motivation and consistency. Communicate early when you face challenges, make use of institutional resources, and never underestimate the power of asking for help. Your academic success starts with your commitment and determination.”
Mtshali’s journey is a powerful reminder that leadership begins with service and the courage to stand for something greater than oneself. Her story is not only about achievement, but about meaningful impact and her leadership promises to leave a lasting mark on the student community.
Tiyani Mboweni
